Privacy policy

Last updated: 20/07/2026

1. Who we are

Qorvo is a trading name, a UK sole trader.

For UK data-protection purposes, trading as Qorvo, is the controller responsible for the personal information described in this policy.

Contact details:

Address: 29 Wolves Ln, London N13 6DS, United Kingdom
Email: support@qorvo.shop
Telephone: +44 7828 749 511

2. Information we collect

Depending on how you interact with the store, we may collect:

Your name
Billing and delivery addresses
Email address
Telephone number
Order details and purchase history
Delivery and tracking information
Messages and customer-service correspondence
Return and refund information
PayPal transaction references and payment status
IP address, browser type, device information and website activity
Cookie preferences
Marketing preferences, if marketing is introduced and you choose to subscribe
Information needed to detect fraud or protect the website

We do not receive or store your complete PayPal password or full payment-card credentials.

3. How we collect information

We collect personal information when you:

Browse the website
Place or attempt to place an order
Contact customer support
Request a cancellation, return or refund
Choose cookie preferences
Subscribe to marketing, if that option is offered

We may also receive limited information from Shopify, PayPal, Royal Mail and fraud-prevention or technical service providers.

4. Why we use personal information

We use personal information to:

Process and fulfil orders
Take and verify payment
Deliver products and provide tracking
Communicate about orders
Handle cancellations, returns, refunds and complaints
Provide customer support
Maintain business, accounting and tax records
Prevent fraud and protect our website
Diagnose technical problems
Improve store performance and customer experience
Comply with legal obligations
Send marketing only where legally permitted

5. Lawful bases

Depending on the activity, we rely on:

Contract: to process orders, payments, deliveries, returns and customer requests
Legal obligation: to maintain records, comply with tax requirements and respond to lawful requests
Legitimate interests: to operate and secure the store, prevent fraud, improve services and handle business enquiries, where those interests are not overridden by your rights
Consent: for non-essential cookies and consent-based marketing

Where processing relies on consent, you may withdraw it at any time.

6. Payment information

Payments are processed by PayPal.

PayPal receives information needed to authorise and process the transaction. PayPal handles that information under its own privacy policy and acts independently for some payment-processing purposes.

We normally receive confirmation of payment, transaction identifiers and limited account information rather than complete payment credentials.

7. Sharing personal information

We may share information with service providers where necessary, including:

Shopify, which hosts and operates the ecommerce platform
PayPal, which processes payments and helps prevent fraud
Royal Mail, which delivers and tracks orders
IT, security and website-support providers
Accountants, insurers or professional advisers
Government bodies, regulators, courts or law-enforcement authorities when legally required
A purchaser or successor if the business is sold or reorganised, subject to appropriate safeguards

We do not sell personal information.

8. International transfers

Some providers may process personal information outside the United Kingdom.

Where UK data-protection law requires safeguards for an international transfer, we expect the relevant provider to use a recognised mechanism, such as an adequacy regulation or approved contractual protections.

You can contact us for more information about relevant safeguards.

9. Data retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

Order and transaction records may be retained for several years where required for tax and business-record purposes.

Customer-service messages are retained only as long as reasonably necessary to resolve enquiries, maintain appropriate records and protect legal rights.

When information is no longer required, we will delete or anonymise it where reasonably practicable.

10. Cookies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for functions such as:

Keeping products in your basket
Remembering checkout progress
Maintaining website security
Remembering privacy choices
Processing orders

Other cookies may be used for analytics, personalisation or advertising. Where consent is legally required, these cookies should not be activated unless you choose to accept them.

You can change your preferences through the store’s cookie settings. Browser settings can also block or delete cookies, although disabling essential cookies may prevent parts of the store from working.

11. Marketing

We will not send consent-based email or text marketing unless you have chosen to receive it.

You can unsubscribe at any time by:

Using the unsubscribe link in a marketing email
Following the instructions in a marketing message
Contacting support@qorvo.shop

Unsubscribing from marketing will not prevent necessary communications about an existing order.

12. Your rights

Subject to applicable UK data-protection law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion in certain circumstances
Request restriction of processing
Object to certain processing
Receive certain information in a portable format
Withdraw consent
Complain to the Information Commissioner’s Office

Some rights are subject to legal exceptions. We may need to verify your identity before completing a request.

To exercise a right, email support@qorvo.shop.

13. Complaints

Please contact us first if you have concerns about how your information is handled.

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Telephone: 0303 123 1113

14. Security

We use reasonable organisational and technical measures to protect personal information.

No online system is completely secure. If you believe your information or account interaction has been compromised, contact us promptly.

15. Children

Our store is not directed specifically at children, and we do not knowingly collect personal information from children who cannot lawfully provide it.

If you believe a child has provided personal information improperly, contact us so that we can investigate.

16. Third-party links

The website may link to services operated by third parties. Their privacy practices are governed by their own notices, and we encourage you to review them.