FAQ

Products

Are Qorvo bags handmade?

Yes. Qorvo works with a group of independent artisans who make our bags by hand in London.

Because of their handmade construction, minor variations in measurements, texture, pattern placement and finish may occur. These details are part of each bag’s individual character and are not necessarily defects.

Are your bags made to order?

No. Our current collection is ready to ship from our London inventory.

Inventory is tracked for each design, and products cannot be purchased after they sell out unless additional stock becomes available.

Do you offer personalisation?

We do not currently offer personalised or custom-made bags.

Qorvo originally explored personalised designs, but we now focus on a considered collection of ready-to-ship styles and colour combinations.

Can I choose another colour or size?

Our current bags are available only in the colours and dimensions shown on their individual product pages.

The colour palettes are part of each fixed design and are not selectable variants.

Where can I find product measurements?

Measurements, weight and strap or handle details are listed on each product page in both centimetres and inches.

As every bag is handmade, measurements may vary slightly.

How should I care for my bag?

Handle your bag carefully and avoid prolonged exposure to water, excessive moisture, direct heat or rough surfaces.

Because materials vary between designs, review the information on the relevant product page. If you need advice about a particular mark or material, contact us before applying a cleaning product.

Orders and payment

Which payment methods do you accept?

Payments are processed securely through PayPal. The payment options available to you will be displayed during checkout.

Will I receive an order confirmation?

Yes. An order confirmation will be sent to the email address entered during checkout.

If you do not receive it, check your spam or junk folder before contacting us.

Can I change or cancel my order?

You may request a change or cancellation before dispatch by emailing support@qorvo.shop as soon as possible.

We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed after fulfilment has begun. If your order has already been dispatched, you may request a return under our Returns and Refunds Policy.

Can I change my delivery address?

We may be able to update the address before dispatch, but we cannot guarantee changes after the parcel has entered the delivery network.

UK delivery

Where do you deliver?

We currently deliver to addresses within the United Kingdom only.

How much does delivery cost?

Standard tracked UK delivery is free on every order.

How quickly will my order be dispatched?

Ready-to-ship orders are normally dispatched within 1–2 working days.

Working days are Monday to Friday, excluding UK bank holidays.

Which delivery service do you use?

Orders are sent using Royal Mail Tracked 24.

When should my order arrive?

Orders are normally expected to arrive within 2–4 working days from the date they are placed.

Delivery times are estimates rather than guarantees. Carrier disruption, adverse weather, bank holidays and peak periods can cause delays.

How do I track my order?

We will email your tracking information after dispatch. Tracking may take some time to update after Royal Mail receives the parcel.

What should I do if my order is delayed?

Check the Royal Mail tracking information first.

If the tracking has not updated or the parcel is significantly delayed, email support@qorvo.shop with your order number. We will investigate with the carrier.

Returns and refunds

What is your return period?

You may request a change-of-mind return within 30 days of receiving your order.

Contact support@qorvo.shop before returning anything. After notifying us, send the product back without undue delay and within the period specified in our Returns and Refunds Policy.

Who pays for return postage?

Customers pay the return postage for change-of-mind returns.

If a product is faulty, damaged, incorrectly described or you received the wrong item, Qorvo will cover reasonable return costs where required by UK consumer law.

Should I use tracked return postage?

We strongly recommend using a tracked service and retaining proof of postage.

Qorvo cannot accept responsibility for a change-of-mind return until it has been received.

When will I receive my refund?

After receiving and inspecting an eligible return, we will notify you of the outcome.

Approved refunds are issued to the original PayPal payment method, normally within 5–10 working days. PayPal or your bank may need additional time to display the refund.

What if my bag arrives damaged or incorrect?

Contact support@qorvo.shop as soon as reasonably possible. Include your order number, an explanation and clear photographs of the product, packaging and shipping label.

We will assess the issue and arrange an appropriate resolution. Your statutory rights are not affected.