FAQ
Products
Are Qorvo bags handmade?
Yes. Qorvo works with independent artisans who make our bags by hand. Minor variations in measurements, texture, pattern placement and finish may occur because of their handcrafted construction. These characteristics reflect how each bag was made and are not considered defects.
Are your bags made to order?
No. Our current collection is ready to ship from our UK inventory. Stock is tracked for each design, and products cannot be purchased after they sell out unless additional stock becomes available.
Do you offer personalisation?
We do not currently offer personalised or custom-made bags. We focus on a considered collection of ready-to-ship styles and fixed colour combinations.
Can I choose another colour or size?
Our bags are available only in the colours and dimensions shown on their individual product pages. Each colour palette is part of the product’s fixed design and is not a selectable variant.
Where can I find product measurements?
Detailed measurements, approximate weight and strap or handle information are provided on each product page in centimetres and inches.
How should I care for my bag?
Handle your bag carefully and avoid prolonged exposure to water, excessive moisture, direct heat or rough surfaces.
Because materials vary between designs, please review the care information on the relevant product page or contact support@qorvo.shop for advice about a specific bag.
Orders and Payment
Which payment methods do you accept?
We accept major credit and debit cards. Payments are processed securely through Stripe. The payment options available for your order will be displayed at checkout.
Will I receive an order confirmation?
Yes. An automated order-confirmation email will be sent to the email address entered during checkout. If you cannot find it, please check your spam or junk folder.
Can I change or cancel my order?
You may request a change or cancellation before dispatch by emailing support@qorvo.shop or calling +44 7828 749 511 as soon as possible.
We cannot guarantee a change or cancellation after order fulfilment has begun. If your order has already been dispatched, you may request a return in accordance with our Returns and Refunds Policy.
Can I change my delivery address?
Contact us immediately if you notice an error in your delivery address. We will try to update the address before dispatch, but changes cannot be guaranteed once fulfilment has started.
We cannot change the delivery address after the parcel has been handed to Royal Mail.
UK Delivery
Where do you deliver?
We currently deliver to physical addresses throughout the United Kingdom. We do not currently offer international delivery.
How much does delivery cost?
Free Tracked UK Delivery (£0.00 GBP) is included with every order. There is no minimum order value.
How quickly will my order be dispatched?
Orders placed before 2:00 PM UK local time are normally prepared and handed to Royal Mail within 1–2 business days.
Orders are processed Monday to Friday, excluding UK bank holidays. Orders placed after the cut-off time, during weekends or on UK bank holidays will begin processing on the next business day.
Which delivery service do you use?
All orders are shipped using Royal Mail Tracked 24.
When should my order arrive?
The total estimated delivery time is 2–3 business days from the date the order is placed. This consists of 1–2 business days for processing and approximately 1 business day in transit.
Delivery times are estimates and are not guaranteed. Delays may occur because of Royal Mail disruptions, severe weather, peak shopping periods, UK bank holidays or circumstances outside our reasonable control.
How do I track my order?
Once your order has been dispatched, you will receive a dispatch-confirmation email containing your Royal Mail tracking number and tracking instructions.
Please allow a short time for the tracking information to update after receiving your dispatch email.
What should I do if my order is delayed or missing?
Check the Royal Mail tracking information first. If tracking has not updated or the parcel has not arrived within the estimated timeframe, email support@qorvo.shop or call +44 7828 749 511 with your order number.
We will investigate the shipment with Royal Mail and provide an appropriate resolution.
What should I do if my delivery is damaged, incomplete or incorrect?
Contact support@qorvo.shop as soon as possible. Include your order number and clear photographs of the parcel, packaging and products received.
We will investigate the issue and arrange an appropriate replacement, refund or other resolution at no additional cost to you.
Returns and Refunds
What is your return period?
You may request a change-of-mind return within 30 calendar days of receiving your order.
The complete eligibility requirements and return instructions are provided in our Returns and Refunds Policy.
Who pays for return postage?
Customers are responsible for return postage on change-of-mind returns. We do not charge a restocking fee.
If an item arrives damaged, defective or incorrect, Qorvo will provide a prepaid return label or another appropriate resolution at no cost to you.
How do I request a return?
Email support@qorvo.shop or call +44 7828 749 511 with your order number and reason for the return.
Wait for our return-authorisation instructions before sending the product to the return address.
Should I use tracked return postage?
Yes. We strongly recommend using a trackable postal service and retaining your tracking information and proof of postage until the return has been completed.
When will I receive my refund?
Once the returned item has been received and inspected, we will email you to confirm its receipt.
If the return is approved, the refund will be issued to the original payment method. Please allow up to 10 calendar days for the refund to appear, depending on your payment provider or bank.
What if my bag arrives damaged, defective or incorrect?
Contact support@qorvo.shop as soon as possible with your order number and clear photographs of the item and packaging.
We will provide a prepaid return label where necessary and arrange a free replacement, full refund or another appropriate resolution.
Do you offer exchanges?
We do not offer direct exchanges. If you would like a different product, please return the original item in accordance with our Returns and Refunds Policy and place a new order separately.
Contact and Legal Business Information
How can I contact Qorvo?
You can contact our customer-support team using the following details:
Trading name: Qorvo
Legal operating entity: CUSPEO HOLDINGS LIMITED
Company registration number: 12376017
Email: support@qorvo.shop
Telephone: +44 7828 749 511
Customer-support hours: Monday to Friday, 9:00 AM–5:00 PM UK local time
Registered business address: 2 Allwrights Cottages, Horsepond Road, Gallowstree Common, Reading, England, RG4 9DA, United Kingdom